Survey data analysis & design
Big data analytics
Strategic advisory services
Transaction Support Centre
Segmenting customers for digital insurance
The analysis used telephony and mobile banking data to segment Inclusivity’s customers
Customer analytics toolkit
Presenting a collection of hands-on toolkits that help organisations to deliver effective financial services for low-income customers.
Understanding unmet financial needs and opportunities in Kenya
Understanding the financial needs of key consumer groups in Kenya
A new framework for measuring digital financial services
Developing a measurement framework (MFW) for digital financial services (DFS) with a focus on digital payments.
Advancing financial inclusion – Nigeria pilot study
Combining demand-side and supply-side research methodologies in Nigeria.