The TSC is a pilot action-learning research initiative established by the Centre for Affordable Housing Finance in Africa (CAHF) and 71point4 to support formal property market transactions in low-income markets. The physical advice office is based in the Desmond Tutu Sport & Recreation Centre in Makhaza, Khayelitsha and has been operational since July 2018. Since then the TSC has received over 300 cases from walk-in clients with various housing-related problems. You can read more about our case load here.
The TSC works at three levels:
- Clients: The TSC’s on the ground advice office works to formalise property markets by providing hands-on assistance and advice to clients with various housing-related issues
- Service providers: In the process of resolving client cases the TSC engages with multiple stakeholders and service providers across the public and private sector. The TSC uses real-life case studies to identify and highlight opportunities for improvement in key administrative processes and the need for better servicing models and product offerings from private sector players
- Policymakers: The lessons learned through the TSCs day-to-day interactions with clients and service providers are fed into the policy and legislative realm through the development of case studies, policy briefs and stakeholder engagements aimed at driving long term, systematic change