71point4 > Projects > Financial inclusion > A new framework for measuring digital financial services

A new framework for measuring digital financial services

In 2018, Insight2Impact (i2i), commissioned 71point4 to develop a measurement framework (MFW) for digital financial services (DFS) with a focus on digital payments specifically.

The primary analytical framework considers access, adoption and usage indicators, distinguishing between receiving payments and making payments. Given that existing published indicators tend to explore access and adoption, the focus of this analysis was principally on usage.

Usage journey: Nigeria (adults 18+)

The principle data typology that supported the development of these indicators was demand side survey data. Five instruments were explored in detail, including the nationally representative A2F Nigeria survey from 2016, pilot FinScope surveys from Cameroon and Zimbabwe in 2017 and 2018, and pilot surveys developed by i2i from Mexico and Nigeria.

Many of the headline indicators were visualised in a country dashboard, which provided a summarised view of the status of fully digital payments in each country. An example based on the Nigeria A2F 2016 data is shown below. The full report has been published and can be downloaded here.

The full report has been published and can be downloaded here.